LIVE CHAT SYSTEM

A multi-purpose Chat System to assist customers & service providers with real-time communication and deliver quick, personalized experiences.

Services

Countries

Satisfied Customers

24/7 Support to Spruce Up Satisfaction

The primary purpose of the Live Chat Tool is to manage multiple requests, at a time, with no backlog and wait time. It helps to engage, qualify, convert and resolve matters for all stakeholders in real-time. Apart from seamless interaction, this high-quality support system records customers’ inquiries, solutions provided, the number of queries entertained in a certain timeframe, and the feedback received from the other end.

THE PROBLEM

Before the integration of this 24/7, Live Communication Portal, many of our customers were facing difficulty getting in touch with our team. In case of any problem, delay, or lack of quality provided, most of them were clueless about where to contact/complain and how to resolve their problems. The same goes for our service providers who couldn’t contact us in case of any query or confusion. The end result was dissatisfied clients and infuriated professionals.

Bruno Simon Ball Pyramid

SOLUTION

The main aim of this Live Chat System was to create harmony in our system and provide personalized communication to everyone – be it the customers or service providers working for us. Now that we have this system up and working, our customer care executives are managing 100s of customer requests simultaneously, interacting with them, answering their questions, guiding them properly, boosting sales, enhancing marketing, and empowering the brand.

CASE STUDIES

See examples of the bespoke software solutions,
CRM, LMS and mobile apps we’ve created for our clients.

PLEXAAR

A high-end CRM system for businesses of all sizes

EXPERT

An on-demand service app for customers

CONTACT US

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ABOUT US

Selteq is an ultimate software solutions and management provider aimed at helping organizations – irrespective of their size – embark on innovation to achieve competitiveness & profitability.

contact@selteq.net

UK

Portman House, 2 Portman St, London W1H 6DU,United Kingdom

USA

125 University Avenue,
Palo Alto, CA 94301. USA